Privacy Policy - Divine Insight Healing
Last updated: 14/11/2025
At Divine Insight Healing, your privacy is extremely important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website, book a Reiki session, purchase products, or contact me.
1. Who I am
Divine Insight Healing
Contact information is on the: Contact Page
Location: Berkshire, UK
For all data matters, I am the Data Controller.
2. What information I collect
When you interact with my services, I may collect:
A. Information you provide directly
Name
Email address
Phone number
Booking information (date/time, type of service)
Contact form messages
Health or wellbeing notes you choose to share
Consent forms
Payment details (processed securely through third-party payment providers)
B. Website data
IP address
Browser type
Device information
Cookies (analytics and website function only)
I do not sell or trade your information.
3. How your information is used
I may use your information to:
Schedule and manage bookings
Communicate regarding appointments or questions
Provide Reiki or healing services
Send emails you have opted in to receive (newsletters, updates, offers)
Improve website performance
Comply with legal or insurance requirements
I only use your data when I have a lawful basis to do so (consent, contract necessity, legitimate interest, or legal obligation).
4. How your information is stored
Your data may be stored securely in:
Email systems (Zoho Mail)
Booking system (Zoho Bookings)
Encrypted devices
Website database
I keep your information no longer than necessary, usually:
Client records: 7 years (in line with UK insurance requirements)
Newsletter subscribers: until you unsubscribe
Contact form submissions: 12 months unless ongoing communication
5. Sharing your information
I only share data with:
Booking or payment processors (e.g., Zoho, Stripe, PayPal)
Email marketing systems (if you opt-in)
Legal or insurance bodies if ever required
I never sell or share your information for marketing by third parties.
6. Cookies
This website uses cookies for:
Site functionality
Analytics (anonymous usage data)
You may disable cookies in your browser at any time.
7. Your rights (under UK GDPR)
You have the right to:
Access the information I hold about you
Correct inaccurate information
Request deletion of your data
Withdraw consent
Object to certain types of processing
Request data portability
To exercise your rights, use: Contact Page
8. Contact
If you have any questions about this Privacy Policy, use: Contact Page